How can we help?
Have a question about one of our illuminated animal night lights, glass decorative pieces, seasonal gifts, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Lungpex™ customer-support team and we will be happy to assist you.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout. Providing these details helps our team locate and review your purchase more efficiently.
You may contact us regarding order confirmation, payment, shipping status, tracking information, delivery questions, or other issues related to a purchase made through lungpex.com.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer-support team promptly.
Lungpex™ offers illuminated animal décor, glass and crystal-inspired night lights, seasonal decorative pieces, and gift-oriented home accents. Because these products can include glass surfaces, sculpted details, wooden bases, knitted accents, painted elements, and illuminated features, clear photographs are especially helpful when reporting a product issue.
Please include:
- Your order number.
- A clear description of the issue.
- Clear photographs or videos of the item, where appropriate.
- A photograph of the shipping label and exterior packaging if the item arrived damaged.
Once the issue has been reviewed, our customer-support team will provide the appropriate next steps based on the circumstances of your order.
Product Questions
Need help choosing a Lungpex™ piece or want to understand a product before ordering? You are welcome to contact us with questions about product size, materials, decorative details, lighting appearance, or intended display use.
Lungpex™ focuses on illuminated animal décor including raccoons, owls, Highland cows, hedgehogs, seals, Arctic foxes, bears, koalas, cats, bunnies, corgis, beavers, red pandas, penguins, and otters — many paired with distinctive glowing details such as lanterns, stars, snowflakes, ornaments, gift boxes, moons, Christmas trees, and other seasonal accents.
Before Returning an Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Our registered company address is not necessarily the return warehouse for your order. Once your return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
Customer Service Hours
Our customer-support service is available daily from 8:00 AM to 10:00 PM.
Some requests involving shipping carriers, payment providers, fulfillment partners, damaged-item reviews, returns, or other third-party services may require additional investigation before a final resolution can be provided.
Business & Contact Information
Lungpex™ is owned and operated by Shenzhen Mingcheng Circuit Technology Co., Ltd.