Frequently Asked Questions
Find helpful information about Lungpex™ illuminated animal décor, glass and crystal-inspired night lights, seasonal decorations, orders, shipping, tracking, returns, product care, and customer support.
Who operates Lungpex™?
Lungpex™ is owned and operated by Shenzhen Mingcheng Circuit Technology Co., Ltd. The official online store is lungpex.com.
What does Lungpex™ sell?
Lungpex™ specializes in illuminated animal décor, decorative LED night lights, glass and crystal-inspired figurines, seasonal home accents, and gift-oriented decorative pieces designed to add a warm glow and personality to indoor spaces.
What kinds of animal designs are available?
Our current collection includes raccoons, owls, Highland cows, hedgehogs, baby seals, Arctic foxes, bears, koalas, cats, bunnies, corgis, beavers, red pandas, penguins, and otters.
What makes each design different?
Many Lungpex™ pieces pair an animal character with its own illuminated or seasonal detail, such as a lantern, ornament, bell, star, snowflake, moon, Christmas tree, carrot, yarn ball, candy cane, gift box, or other decorative accent.
Will my item look exactly like the product photographs?
Products are intended to closely match the photographs shown on their individual product pages. Minor differences in color, texture, painted details, glass appearance, wood tone, knitted elements, or other decorative finishes may occur between individual pieces.
Are small visual variations considered defects?
Minor differences in decorative finish, texture, paint application, glass appearance, or wood tone are not necessarily defects. If you believe your item has a genuine quality issue, please contact our customer-support team with clear photographs.
Are all Lungpex™ products made from the same materials?
No. Materials and decorative elements vary by design. Depending on the product, pieces may include glass, crystal-inspired resin, sculpted elements, wood bases, knitted accents, painted details, and LED lighting. Please check the individual product page for the details of a specific item.
How is each night light powered?
Power configuration may vary between products. Please refer to the specifications shown on the individual product page for the item you are considering. If the information you need is not listed, contact service@lungpex.com .
How do I know my order was received?
After an order is successfully placed, order information or confirmation is normally sent using the contact information provided during checkout. Please make sure the email address entered at checkout is correct.
How long will my order take to process?
Processing time can vary depending on the product, inventory availability, order volume, and fulfillment status. Please refer to the shipping information shown on our store or contact customer support if you have a question about a specific order.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.
Where are Lungpex™ orders shipped from?
Shipment origin may vary depending on inventory availability, fulfillment location, product type, and destination. The shipping origin of a parcel may therefore differ from our registered business address.
Will I receive tracking information?
When tracking information becomes available after dispatch, shipment details are normally provided using the email address or contact information submitted during checkout.
What should I do if tracking stops updating?
Please contact service@lungpex.com with your order number. Our customer-support team can review the available shipment information and assist with the next appropriate step.
What if tracking says “Delivered” but I cannot find my package?
First check your mailbox, delivery area, household members, neighbors, building reception, or other safe delivery locations where appropriate. If the parcel still cannot be located, contact us with your order number so we can review the available information.
Can I change or cancel an order?
Please contact us as soon as possible after placing your order. We will review whether the order can still be updated or canceled. Once processing or fulfillment has progressed, changes may no longer be possible.
How do I request a return?
Please email service@lungpex.com before sending any merchandise. Include your order number, the item you wish to return, the reason for the request, and any relevant photographs where appropriate.
Where should I send my return?
Do not automatically send merchandise to our registered business address. Once a return request has been reviewed and approved, customer support will provide the appropriate return instructions and destination.
What should I do if my item arrives damaged or incorrect?
Contact us promptly with your order number, a clear description of the issue, and relevant photographs or videos. For shipping damage, photographs of the shipping label and exterior packaging may also help us review the issue.
When will I receive a refund?
Refund timing depends on the circumstances of the request, approval status, return inspection where applicable, and the processing time of the original payment provider. Customer support will provide the relevant information for an approved refund.
Where can I display my Lungpex™ piece?
Lungpex™ decorative lights are designed for indoor decorative use in spaces such as shelves, mantels, bedside tables, consoles, entryways, reading corners, desks, and seasonal displays. Always follow the instructions provided for your specific product.
How should I clean decorative glass surfaces?
For delicate decorative surfaces, use a soft, dry, non-abrasive cloth unless the individual product instructions state otherwise. Avoid harsh cleaners or abrasive materials that could damage painted, glass, resin, or decorative finishes.
Are Lungpex™ pieces only for Christmas?
Some designs are clearly created around Christmas and winter themes, while others use animal forms and warm lighting that can also work as year-round decorative accents. Please choose the design that best fits your space.
Are Lungpex™ products suitable as gifts?
Many customers may choose illuminated animal décor as seasonal, housewarming, or personal gifts. Our collection is designed around recognizable animal characters, warm lighting, and decorative details that make each piece feel distinctive.
How can I contact Lungpex™?
You can email our customer-support team at service@lungpex.com or call +86 185-6527-8521 .
What are your customer service hours?
Lungpex™ customer service is available 8:00 AM – 10:00 PM Daily.
Still need help?
Contact Lungpex™ customer support with your order number or a clear description of your question. Customer service is available daily from 8:00 AM to 10:00 PM.