After payment confirmation and any necessary order verification, Lungpex™ begins preparing your order for fulfillment.

Processing time may vary depending on inventory availability, the product ordered, order volume, payment verification, fulfillment requirements, and seasonal demand.

During major holidays, promotional events, or unusually busy periods, additional processing time may be required.

Order-processing time and carrier transit time are separate parts of the overall delivery journey.

Estimated delivery time depends on the destination, product availability, fulfillment location, shipping service, and carrier used for the order.

Any delivery estimate shown during checkout or provided with your order should be treated as an estimated range rather than a guaranteed arrival date.

Weather, carrier disruptions, public holidays, customs procedures, remote delivery locations, peak shopping periods, or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are displayed during checkout based on the delivery destination, order details, and available shipping services.

You will have an opportunity to review the applicable shipping charge and final order total before submitting payment.

Shipping charges displayed during checkout apply to the specific order and destination entered at that time.

Depending on inventory availability, product location, package requirements, and delivery destination, Lungpex™ orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipment origin shown on a parcel may therefore differ from the registered business address of Shenzhen Mingcheng Circuit Technology Co., Ltd.

Items within the same order may occasionally be shipped separately and may receive separate tracking information.

Once your order has been dispatched and tracking information becomes available, available shipping or tracking details are normally sent using the email address or contact information provided during checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.

Please carefully review your name, street address, apartment or unit number, city, state or region, postal code, and contact information before completing your order.

If you discover an address error after ordering, please contact service@lungpex.com as soon as possible.

We will make reasonable efforts to correct an address before fulfillment or dispatch, but changes cannot be guaranteed once processing or shipment preparation has progressed.

Additional shipping charges may apply where an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Availability for P.O. boxes, military addresses, remote destinations, territories, and other special delivery addresses depends on the product, destination, and carriers available at the time of purchase.

If an address is supported, an available shipping option will normally appear during checkout.

If no shipping method appears for an entered address, Lungpex™ may currently be unable to deliver that order to the selected destination.

Temporary gaps in tracking updates may occur while a parcel moves between warehouses, processing facilities, carriers, or regional shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact service@lungpex.com with your order number.

We will review the available shipment information and, where appropriate, work with the relevant carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, please contact Lungpex™ customer support with your order number.

We may review the tracking history, shipping records, destination information, and other relevant circumstances before determining the appropriate next step.

Where a shipment loss attributable to the delivery process is confirmed, we will provide an appropriate solution based on the circumstances of the order.

If tracking shows “Delivered” but you cannot locate your package, first check the delivery area, mailbox, household members, neighbors, building reception, parcel locker, and other safe delivery locations where appropriate.

You may also wish to contact the carrier directly for any additional delivery information available.

If the parcel still cannot be located, contact us with your order number so the circumstances can be reviewed.

Please contact us promptly if your Lungpex™ order arrives damaged, incomplete, incorrect, or materially different from the applicable product description.

Because Lungpex™ specializes in illuminated animal décor, decorative glass and crystal-inspired pieces, LED night lights, wooden-base figurines, and seasonal home accents, packaging and protective materials may vary depending on the size, shape, weight, surface finish, and fragility of the product.

To help us review an issue, please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and issue.
• A photograph of the exterior package and shipping label where shipping damage is involved.

Once the issue has been reviewed, our customer-support team will provide the appropriate next steps based on the circumstances of the order.

Lungpex™ primarily serves customers through lungpex.com. Availability of international delivery depends on the destination and shipping services available at checkout.

International orders may be subject to customs duties, import taxes, brokerage charges, local handling fees, or similar charges imposed by the destination country, carrier, customs authority, or other relevant authority.

Unless checkout clearly states that such charges are included, government or carrier charges assessed after purchase may be the responsibility of the recipient.