If you would like to request a return for a purchase made through lungpex.com, please contact our customer-support team as soon as reasonably possible after receiving your order.

Return eligibility depends on the condition of the item, reason for the return, order circumstances, and any consumer rights that apply to your purchase.

Please do not send merchandise back before receiving return instructions from Lungpex™ customer support.

Before returning an item, email service@lungpex.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for your return request.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label if the product arrived damaged, incomplete, or incorrect.

Our customer-support team will review your request and provide the appropriate next steps if the return is approved.

Except where an item is damaged, defective, incomplete, incorrect, materially different from its description, or otherwise protected by applicable law, a preference-based return should generally be:

• Unused and in its original condition.
• Complete and not intentionally damaged or altered.
• Returned with all included parts, decorative components, accessories, and inserts.
• Returned in its original protective packaging where reasonably possible.
• In a condition that allows reasonable inspection and handling.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make an item ineligible for return, provided the product remains complete, unused, undamaged, and otherwise satisfies the applicable conditions.

Lungpex™ products may include delicate glass surfaces, resin details, wooden display bases, knitted accents, LED components, and decorative finishes. Please handle these elements carefully during inspection.

Lungpex™ specializes in illuminated animal décor, decorative glass and crystal-inspired figurines, LED night lights, wooden-base decorations, and seasonal home accents.

Depending on the product, small differences may occur in decorative finish, glass appearance, resin texture, painted details, knitted accents, wood tone, dimensions, or weight.

If you simply prefer a different appearance, design, animal style, decorative detail, or overall look, the request may be treated as a preference-based return rather than a product defect.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and return instructions.

Unauthorized returns or packages sent to an address that was not provided by Lungpex™ customer support may be delayed, rejected, lost, or unable to be properly processed.

Certain items may not qualify for a preference-based return because of their condition, customization, prior use, or other legitimate considerations.

Examples may include:

• Customized or personalized products, where applicable.
• Items clearly identified as final sale or non-returnable before purchase.
• Products materially altered or modified after delivery.
• Products damaged through misuse, improper handling, or circumstances unrelated to an original product problem.
• Items returned with essential parts or included components missing.
• Items in a condition that prevents reasonable inspection of the returned product.

These limitations do not remove consumer rights or remedies that applicable law does not permit Lungpex™ to exclude.

Please inspect your Lungpex™ product after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, contact customer support promptly.

Because many Lungpex™ products feature glass-style surfaces, sculpted animal details, wooden bases, illuminated elements, and delicate seasonal accents, photographs of the item and packaging are especially helpful when reviewing shipping or product damage.

Please provide:

• Your order number.
• A clear description of the problem.
• Clear photographs or videos showing the product and issue.
• Photographs of the exterior packaging and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return solution, or other reasonable resolution based on the circumstances.

Preference-based returns: Where a return results from a change of mind, personal preference, style preference, incorrect customer selection, or another reason that is not attributable to Lungpex™, the customer may be responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incomplete, incorrect, or otherwise affected by an error attributable to us, customer support will provide an appropriate resolution based on the circumstances.

Any treatment of original shipping charges will depend on the reason for the return, the approved resolution, and applicable consumer-protection requirements.

Once you receive an approved return address and instructions, package the item carefully to help protect glass surfaces, illuminated components, wooden bases, decorative details, and other included parts during return transit.

For customer-arranged preference-based returns, we recommend using a reliable and trackable shipping service and retaining the shipping receipt and tracking information until the return has been completed.

Lungpex™ cannot guarantee receipt of a return that is sent to an unauthorized address or shipped without sufficient information to identify the order.

After an approved return reaches the designated return location, the product may be inspected to verify its condition and confirm that the applicable return requirements have been satisfied.

Once an eligible refund is approved, Lungpex™ will initiate the refund using the applicable payment process.

Your bank, card issuer, payment provider, or other financial institution may require additional processing time before the refunded amount appears in your account.

Approved refunds are normally returned to the original payment method used to place the order.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances of an approved claim, Lungpex™ may determine that a refund, replacement, or other resolution can be provided without requiring the product to be returned.

Exchanges depend on current product availability and inventory.

Because Lungpex™ offers multiple illuminated animal designs and seasonal decorative styles, availability of the same design or a replacement product may vary.

If a direct exchange is unavailable, customer support may provide another appropriate solution, which may include completing an approved return and placing a new order.

If you wish to cancel an order, please contact customer support as soon as possible after the order has been placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after order processing, fulfillment, packaging, shipping preparation, or dispatch has already started.

This Return & Refund Policy is intended to explain Lungpex™ standard return and refund procedures.

Nothing in this policy is intended to limit or remove consumer rights or legal remedies that cannot lawfully be excluded under applicable consumer-protection law.